Turnaround: All domestic orders are shipped within 3-5 business days 10am – 5pm. All international orders are shipped within 5-7 business days 10am – 5pmEST AFTER receipt of written confirmation from the purchasing customer confirming their identity.
Carriers: We use the following carriers to deliver our orders:
Where We Ship: United States ( including Hawaii and Alaska) , Canada, Australia, New Zealand, and United Kingdom/Great Britain. At this time we do not ship internationally other than to Canada, Australia, New Zealand, and United Kingdom/Great Britain.
Order Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates: The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
If you have any questions please visit our Support Hub.